Comcast messed with the wrong lady.
Manassas, Va., resident Mona Shaw was trapped in a spiral of incompetence while trying to switch her phone service from Verizon to Comcast. At times, the 75-year-old was left with no telephone service at all. After attempting repeatedly to have the situation fixed, Shaw lost it, heading to her local Comcast office with a hammer in her purse. After smashing a keyboard, computer monitor, and, appropriately, a telephone, she was arrested and charged with disorderly conduct.
She told the Potomac News, "I figured, 'Hey my telephone is screwed up, so is yours.' "
She's a woman after my own heart.